Frequently Asked Questions (FAQ)

Welcome to Imperial Prime! Below you'll find answers to the most commonly asked questions. If you need further assistance, feel free to contact our support team.

How long does shipping take?

Shipping to the USA typically takes 7-14 business days.

International shipping usually takes 14-31 business days, depending on the destination country.

How can I track my order?

Once your order is processed and shipped, tracking information will be uploaded as soon as possible. You can track your order on our Track Your Order page using your order number and email.

Do you ship worldwide?

Yes, we offer worldwide shipping. Shipping times may vary depending on your location.

What is your return policy?

We accept returns within 30 days after delivery. Items must be in their original condition, unused, and with all tags attached. Customers are responsible for return shipping fees unless the product is defective or incorrect.

How do I initiate a return?

To initiate a return, please contact our support team at ImperialPrime28@gmail.com with your order number and reason for the return.

When will I receive my refund?

Refunds will be processed within 5-10 business days after we receive and inspect your return. The refund will be issued to your original payment method.

What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

Can I cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed

Are your products true to size?

Our products are generally true to size, but we recommend checking the size chart on each product page for the best fit.

What if the item I want is out of stock?

 If an item is out of stock, you can sign up for restock notifications on the product page.

Contact Us

If you have any other questions or need further assistance, please reach out to our support team at imperialprime28@gmail.com. 

Thank you for choosing Imperial Prime!